Senior Program Coordinator

Beirut, Beirut Governorate, Lebanon | Full-time

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About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Program

In 2019, Mercy Corps, the Danish Refugee Council (DRC), Oxfam in Lebanon and Al Majmoua established the Consortium “Linking Vulnerable Populations and Inclusive Market Networks to Advance Sustainable Economic Development in Lebanon” - or “LINKED” - to contribute to sustained, inclusive and sustainable economic development in Lebanon. DRC is the consortium lead.

With support from the European Union’s MADAD Trust Fund (MADAD), LINKED intends to deliver an integrated livelihoods package comprising a series of mutually reinforcing and sequenced activities. On the one side, it will aim to ensure vulnerable households have enhanced capacities to identify and pursue decent livelihood pathways and improve access to employment opportunities for vulnerable job seekers through enhanced marketable skills and linkages with employers. In parallel, it will seek to strengthen capacities of selected local businesses to provide decent, inclusive and sustainable income generation opportunities.

The €14.5 Million programme will be delivered in Bekaa, Tripoli and Mount Lebanon governorates most affected by displacement for a period of 32 months and will target Lebanese vulnerable populations and refugees. The action is designed so that each agency will serve as thematic lead for various elements of each output – DRC for employability, Mercy Corps for Business Support, Oxfam for Advocacy and Decent Work conditions, and Al Majmoua for financial inclusion – while DRC and Mercy Corps will be delivering the bulk of employability and business support activities in their own geographical area of implementation.

The Position

The Senior Program Coordinator is responsible for the overall program operations. S/he will coordinate all procurement and financial aspects of LINKED program with both the operations and finance departments and work closely with LINKED team in Beqaa and BML. This responsibility includes updating budget vs actual reports, receiving field administrative and grant documents, and following up with field suppliers as needed. In addition to being the focal point for all procurement and financial services, the Senior Program Coordinator will also support the Program Manager in the general program coordination through following up on work plan, ensuring proper communication between teams, supporting reporting, and representing Program Manager in working groups and coordination meetings when requested.  As requested by the Program Manager, the successful candidate will assist with donor coordination throughout the grant, attend sector-specific meetings with peer organizations, as well as supporting and building partnerships with CBO’s, Private Sector, and Government.

Essential Responsibilities

Overall project coordination

  • Support the Program Manager and program team in planning and implementing project activities to meet project deliverables based on timeline and scope agreed with the donor;
  • Provide day-to-day oversight and coordination, including administrative, financial and logistical support;
  • Troubleshoot any administrative problems and report any challenges or bottlenecks to Program Manager;
  • Participate in team planning and coordination meetings and trainings;
  • Monitor adherence to grant agreement, Mercy Corps policies and procedures and relevant external rules and regulations;
  • Prepare weekly reports to be submitted to the Program Manager. Contribute to quarterly reports and other ad hoc reports to meet donor and internal requirements;
  • Support Program Manager in updating work plan, following on program activities, and reporting.

Finance

  • Maintain updates to coded budget under supervision of the Program Manager;
  • Assist in the end of month review to ensure proper coding of all transactions;
  • Assist in updating Budget vs. Actual reports for LINKED budget;
  • Organize the sub-grant filed as per Mercy Corps’ minimum standards and procedures;
  • Review grants financial reports/ invoices to ensure they are correct and complete, coordinating with teams to also ensure they are submitted on time;
  • Check all reports and supporting documents so they are prepared and filed according to Mercy Corps procedures, including grant correspondence;
  • Provide compliance guidance and consultations to partners by answering daily questions and following up on financial issues;
  • Track partner financial reports submissions and payments.

Procurement:

  • Daily coordination of LINKED procurement activities;
  • Attend Mercy Corps Program and Procurement planning meetings as needed in order to remain updated on the status of LINKED purchases;
  • Agree with procurement on an adequate reporting tool that is to be regularly updated;
  • Act as a focal point on all purchase requests submitted for LINKED program to the procurement unit;
  • Coordinate with the procurement unit on the preparation and issuance of tenders and preferred supplier agreements in order to streamline purchases;
  • Attend tender opening sessions and take part in the technical review committee as needed for LINKED tenders;
  • Coordinate with Finance department to ensure payments are facilitated in a timely manner;
  • Assist in gathering and preparing the required documentation following the delivery of supplies and completion of services as per MC standards;
  • Ensure goods are received, documented and handled in accordance with Mercy Corps standards;
  • Preparation of status reports on procurements for Operations and Program Management and recipient of supplies;
  • The Senior Program Coordinator will conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission;
  • Assist Management with asset management. Identify assets during the course of procurement and notify the Asset Controller on receipts of assets.

Coordination and Representation

  • Liaise with local officials including municipalities, local NGOs and INGOs, key community leaders, and other relevant stakeholders to ensure successful deliverables where delegated and under supervision of the Program Manager;
  • Build relationships with local authorities to introduce the project and facilitate access to information related to project activities and scope where delegated and under supervision of the Program Manager. Arrange for meetings as requested;
  • Develop and maintain working relationships and coordinate with relevant international and local agencies active in the livelihoods and economic development sector as needed and under direct supervision of the Program Manager;
  • Represent Mercy Corps at local coordination meetings, where relevant and where delegated by the Program Manager.

Other

  • Ensure all activities are gender sensitive and follow Mercy Corps’ Gender Equity Policy;
  • Apply Do No Harm standards to ensure activities do not have detrimental effects on vulnerable communities;
  • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission in Lebanon;
  • Participate in internal office coordination, planning meetings, and workshops;
  • Other duties as assigned.

Supervisory Responsibility

N/A

Accountability

Reports Directly To: LINKED Program Manager

Works Directly With: LINKED Program team, MC Support Departments (MEL, HR, Finance, Operations), other employment programming within Mercy Corps Lebanon

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

  • BA/S or equivalent in social science, education, sociology, psychology, or other relevant field;
  • At least five years of progressive experience and proven high level of competence in working in program implementation
  • At least 3 years’ experience in program operations
  • Experience creating and managing detailed action/project plans and assessing impact to timelines and budget for change in scope or pivot in direction;
  • Proven ability to liaise with a network of government officials, UN agencies, NGOs, and potential implementing partners;
  • Deep understanding of NGO internal procedures
  • Deep knowledge in financial compliance and donor reporting
  • Problem solvers with the ability to analyze and prioritize to meet objectives;
  • Deep knowledge of Lebanon, in particular its economic challenges;
  • Great communication skills and sense of humor;
  • Proficiency in English essentials

Success Factors

A successful candidate will have a passion for supporting and facilitating access to vocational training and education. S/he will have proven ability to learn quickly, take initiative, and be accountable for results.  Ability to work independently and as part of a team, with curiosity about and sensitivity to new cultures, a desire and ability to learn and grow, both personally and professionally, and a great sense of humor.

Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.